Canal de Atendimento ao Cliente: 0800 727 0132

Exclusivo para deficientes auditivos ou de fala: 0800 200 6921

Exclusive channels to:

Corporate, Agro, Middle e PMEs: (11) 4130-7449, from 9h to 18h, Monday to Friday except for holidays. relacionamento@bancofibra.com.br

Fibra Confirm: 0800 500 0085, das 9h às 18h, de segunda a sexta-feira, exceto feriados. confirme.fibra@bancofibra.com.br

Plataforma de Investimentos (cliente Pessoa Física): Para atendimento ou esclarecimento de dúvidas, envie um e-mail para atendimentodigital@bancofibra.com.br.

In case you are looking for a second copy of bank slips, click here.

Or, if you prefer, get in touch through the form below:

Are you already a client?Are you already a client?CorporateSmall and Medium-sized Business (SMB) segmentsAgribusinessConfirmation of Credit Assignment (Confirme Fibra)

Company

Name for contact in the company

Commercial telephone

Corporate e-mail

SobreWhat do you wish to talk about?SolicitationsComplaintsSuggestions

Mensagem

Please, read the Information Security, Privacy, and Data Protection declaration.

• I have read and agreed

We declare that we fulfill with the applicable legislation about information security, privacy, and data protection observing, when applicable, the Código de Defesa do Consumidor, the Marco Civil da Internet, the General Data Protection Law (Lei Geral de Proteção de Dados - LGPD n. 13.709/2018), and other correlated legislation. The client declares to be aware, freely and unerringly, that Banco Fibra, as a personal data holder or utilizing its operators – and with due legal foundation, in terms of the applicable legislation –treat the collected data from this form to its due execution and the foreseen purposes in the Banco Fibra’s Security and Privacy Policy (“Privacy Policy”), including but not limited to the fulfillment to the legal or regulatory obligation, or in case of a judicial decision that demands data providing. Our Privacy Policy, which informs and explains how we treat collected personal data, is available on this website through the Privacy Warning. Privacy Warning.

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A Ouvidoria é um canal de comunicação direto entre o cliente e o Banco, o qual atua com total imparcialidade e transparência. Tal canal é exclusivo para o atendimento às demandas dos clientes e usuários de produtos e serviços, que não tenham sido solucionadas de maneira satisfatória nos canais de atendimento primário da instituição. Ressalta-se que para ser atendido pela Ouvidoria, é necessário que o cliente já tenha recorrido ao atendimento primário da instituição.

Temos 2 opções de acesso ao nosso canal:

Telefone: 0800 727 0132, das 10h às 16h, de segunda a sexta-feira feira, exceto feriados.

Formulário abaixo:

Number of Customer Care Service complaint protocol

Name/Corporate name

CPF/CNPJ

Telephone

E-mail

Leave your message

Please, read the Information Security, Privacy, and Data Protection declaration.

• I have read and agreed

We declare that we fulfill with the applicable legislation about information security, privacy, and data protection observing, when applicable, the Código de Defesa do Consumidor, the Marco Civil da Internet, the General Data Protection Law (Lei Geral de Proteção de Dados - LGPD n. 13.709/2018), and other correlated legislation. The client declares to be aware, freely and unerringly, that Banco Fibra, as a personal data holder or utilizing its operators – and with due legal foundation, in terms of the applicable legislation –treat the collected data from this form to its due execution and the foreseen purposes in the Banco Fibra’s Security and Privacy Policy (“Privacy Policy”), including but not limited to the fulfillment to the legal or regulatory obligation, or in case of a judicial decision that demands data providing. Our Privacy Policy, which informs and explains how we treat collected personal data, is available on this website through the Privacy Warning. Privacy Warning.

Email

SEND

Ombudsman Activities Reports

In accordance with article 13 of Chapter VI of the Resolução CMN nº4.860 from October 23, 2020, we have published the information regarding the activities developed by the Ombudsman’s office and the data related to the direct evaluation of the quality of service the Ombudsman provides.

O Canal Alô Ética tem como objetivo o atendimento de clientes, usuários, colaboradores,  parceiros, fornecedores ou prestadores de serviços que queiram denunciar quaisquer atos ilícitos, inclusive os previstos na Lei Anticorrupção n.º 12.846/13 relacionados à corrupção, fraudes, lavagem de dinheiro, bem como mau comportamento, assédio sexual ou moral, entre outras atitudes que possam violar as diretrizes de nosso Código de Ética e Conduta.

A gestão do canal é realizada por uma empresa especializada visando garantir maior imparcialidade no tratamento das comunicações recebidas. Além disso, seguindo as melhores práticas de mercado, o relato pode ser realizado de forma anônima ou identificada e são adotados procedimentos para que não haja qualquer constrangimento ou retaliação do usuário do canal.

Temos 3 opções de acesso ao nosso canal:

Preenchimento do formulário disponível em nossa página do Alô Ética: www.aloetica.com.br/bancofibra

Telefone: 0800 718 2837

E-mail: bancofibra@aloetica.com.br

We are ready to answer your doubts and questions about investment in Banco Fibra.

Name/Corporate name

Telephone

E-mail

SobreWhat do you wish to talk about?DoubtsCriticismSuggestions

Leave your message

Please, read the Information Security, Privacy, and Data Protection declaration.

• I have read and agreed

We declare that we fulfill with the applicable legislation about information security, privacy, and data protection observing, when applicable, the Código de Defesa do Consumidor, the Marco Civil da Internet, the General Data Protection Law (Lei Geral de Proteção de Dados - LGPD n. 13.709/2018), and other correlated legislation. The client declares to be aware, freely and unerringly, that Banco Fibra, as a personal data holder or utilizing its operators – and with due legal foundation, in terms of the applicable legislation –treat the collected data from this form to its due execution and the foreseen purposes in the Banco Fibra’s Security and Privacy Policy (“Privacy Policy”), including but not limited to the fulfillment to the legal or regulatory obligation, or in case of a judicial decision that demands data providing. Our Privacy Policy, which informs and explains how we treat collected personal data, is available on this website through the Privacy Warning. Privacy Warning.

Message

SEND